Privacy Policy
Last updated: May 21, 2025
This Privacy Policy explains how DocAssistant AI, Inc. ("Company," "we," "our," or "us") collects, uses, and discloses information about you when you use our website at https://docassistant.ai (the "Site"), our mobile application (the "App"), and our associated platform and services (collectively, the "Services").
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our Services, or contact us for support. This may include your name, email address, phone number, professional credentials, and any content you submit through our Services.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, including to process transactions, send you technical notices and support messages, and respond to your comments and questions. We also use your information to personalize your experience and provide content and features that match your interests and preferences.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information with service providers who assist us in operating our Services, conducting our business, or serving our users, provided they agree to keep this information confidential.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
HIPAA Compliance
DocAssistant is HIPAA compliant end to end. We maintain appropriate safeguards and security measures to protect protected health information (PHI) in accordance with HIPAA requirements. All patient information is permanently deleted 21 days after session creation. For healthcare providers who are covered entities under HIPAA, we operate as a business associate and will enter into a Business Associate Agreement (BAA) as required.
Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Patient information and PHI are automatically deleted 21 days after session creation.
Your Rights and Choices
You may update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account entirely, please contact us at privacy@docassistant.ai. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
PIPEDA Compliance
DocAssistant uses secure third-party services to process audio and text data for the purposes of medical transcription and clinical documentation. This processing takes place on servers located in the United States, and while the data is encrypted and not retained, it may be subject to access under U.S. laws. We have configured all third-party services to disable storage and implemented safeguards to align with Canadian privacy expectations under the Personal Information Protection and Electronic Documents Act (PIPEDA). By using DocAssistant, users acknowledge and consent to this cross-border processing.
Data Sharing with StatPearls
Information We May Share: To enhance your educational experience and provide more relevant content, DocAssistant may share certain user information with StatPearls Publishing, LLC ("StatPearls"). This sharing is intended to: Provide personalized educational content and marketing materials from StatPearls. Inform users about exclusive offers, discounts, and updates on StatPearls' evidence-based resources. Enhance the integration experience between DocAssistant and StatPearls, ensuring seamless access to relevant peer-reviewed medical content. Your Privacy Rights Opt-Out Option: Users can opt out of data sharing at any time by contacting support@docassistant.ai Data Protection: DocAssistant and StatPearls will handle shared information in accordance with applicable data protection laws. No patient data or protected health information (PHI) will be shared. Third-Party Use: StatPearls will not sell, rent, or disclose shared user information beyond its own marketing, research, and educational outreach efforts. Compliance with Privacy Regulations DocAssistant ensures that all data shared with StatPearls complies with HIPAA. Only non-sensitive, non-clinical user information will be shared, and StatPearls agrees to maintain industry-standard data security and privacy protections.
International Users
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.
Children's Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@docassistant.ai.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy & Compliance Officer:
Nathan Murray
Privacy & Compliance Officer
DocAssistant
privacy@docassistant.ai
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